closing file takes more than 5 minutes

Report · Jul 15, 2024

With the most recent Adobe update, it is taking more than 5 mintues for my PDF to close and no longer show on the screen. I have saved the file and then I close the tab, but the PD stays on the screen for more than 5 minutes before it's finally gone from the screen. There is a spinning rainbow circle and I can't do anything else in Adobe until the close process is complete. Closing a saved PDF should only take a few seconds, not more than 5 minutes.

Report · Jul 18, 2024

Hi @Robyn38617072apnk

Thank you for raising the issue. This is certainly not what we want our users to experience.

First thing could you try updating to the latest version ( Go to Help >> Check for updates) and see if resolves the issue.

To better assist you, we request you share few details :

OS Version
Adobe Acrobat Version that you are using
Is the issue specific to a file? If Yes, please share the file if possible.
If you are experiencing App freeze/ Crash, you could share dumps with us by following https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html.

Regards

Sanjeev

Report · Aug 23, 2024

Hi @Robyn38617072apnk,

Following up to check if your issue is resolved or not. Let us know, and we will be happy to assist.

~Tariq