Cobro de planes a los que no estoy suscrito

New Here ,
Sep 21, 2022 Sep 21, 2022

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Hola buenas,

En agosto descargue la versión de prueba gratis de adobe para realizar unas gestiones y me di de baja automaticamente tras ello. Resulta que en septiembre me han cobrado 18€ de un plan que no he adquirido.

Entro en mis planes para intentar cancelarlo y me pone que no tengo ningún plan.

Me gustaría saber de donde vienen esos 18€, como solicitar su devolución y un número de contacto gratuito si no me podeis resolver el problema.

Un saludo

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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