Color format selected is not supported

[stoverpd]

Bonjour,

Je ne parviens pas à trouver une solution au problème illustré dans les pièces jointes...

Je sollicite votre aide...

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Hello,

When I use a scanner (HP ENVY PHOTO 6232) (view in second attachement), to include a new page in a file, Acrobat return this message:

"le format de couleur sélectionné n'est pas pris en charge" "color format selected is not supported".

If I want to get other informations, I clik on  "pour en savoir plus" "to know more", I recover the informations (view in the fist attachement)

Where is "section option scanner" in acrobat menu???

Thank you

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/error-message-the-selected-color-format-is-not-su...

Also please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html and see if that works for you.

Regards

Amal

[stoverpd]

Thank you for your answer, but the issue is not solved.

[Amal.]

Hi there

We are sorry to hear that. Have you checked the steps shared in the links shared earlier?  Also, check for any missing/pending updates for the printer/scanner driver/firmware and try updating it and check.

Also, please share the video recording of the steps you are doing and the issue you are experiencing for a better understanding?

Regards

Amal