Color format selected is not supported

Participant ,
Apr 28, 2022 Apr 28, 2022

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Bonjour,

Je ne parviens pas à trouver une solution au problème illustré dans les pièces jointes...

Je sollicite votre aide...

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Hello,

When I use a scanner (HP ENVY PHOTO 6232) (view in second attachement), to include a new page in a file, Acrobat return this message:

"le format de couleur sélectionné n'est pas pris en charge" "color format selected is not supported".

If I want to get other informations, I clik on  "pour en savoir plus" "to know more", I recover the informations (view in the fist attachement)

Where is "section option scanner" in acrobat menu???

Thank you

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/error-message-the-selected-color-format-is-not-su...

 

Also please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html and see if that works for you.

 

Regards

Amal

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Participant ,
May 06, 2022 May 06, 2022

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Thank you for your answer, but the issue is not solved.

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi there

 

We are sorry to hear that. Have you checked the steps shared in the links shared earlier?  Also, check for any missing/pending updates for the printer/scanner driver/firmware and try updating it and check.

 

Also, please share the video recording of the steps you are doing and the issue you are experiencing for a better understanding?

 

Regards

Amal

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