Je ne parviens pas à trouver une solution au problème illustré dans les pièces jointes...
Je sollicite votre aide...
When I use a scanner (HP ENVY PHOTO 6232) (view in second attachement), to include a new page in a file, Acrobat return this message:
"le format de couleur sélectionné n'est pas pris en charge" "color format selected is not supported".
If I want to get other informations, I clik on "pour en savoir plus" "to know more", I recover the informations (view in the fist attachement)
Where is "section option scanner" in acrobat menu???
Hope you are doing well and sorry for the trouble.
Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/error-message-the-selected-color-format-is-not-su...
Also please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html and see if that works for you.
Thank you for your answer, but the issue is not solved.
We are sorry to hear that. Have you checked the steps shared in the links shared earlier? Also, check for any missing/pending updates for the printer/scanner driver/firmware and try updating it and check.
Also, please share the video recording of the steps you are doing and the issue you are experiencing for a better understanding?