Combination problem

New Here ,
Mar 30, 2022 Mar 30, 2022

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Hello, for two days a collaborator has been trying somehow to combine 2 PDF files, she gets this message "An error occurred while combining the files. Do you want to open the combined file or return to the list of files and start over ?" She has an Adobe Acrobat DC license, can you help me, Thanks.

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Create PDFs , Edit and convert PDFs , PDF forms

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Adobe Employee , Mar 30, 2022 Mar 30, 2022

Hi Angelo,

 

Hope you are doing well and sorry to hear that.

 

Is this a behavior with a particular set of PDF files or with all the PDFs? Please try with a different PDF file and check.

 

Also, make sure that the PDF files are not secured or digitally signed. If so, please try to create the PDF portfolio as described here https://helpx.adobe.com/acrobat/using/create-customize-pdf-portfolios.html  and see if that works.

 

 

Regards

Amal

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hi Angelo,

 

Hope you are doing well and sorry to hear that.

 

Is this a behavior with a particular set of PDF files or with all the PDFs? Please try with a different PDF file and check.

 

Also, make sure that the PDF files are not secured or digitally signed. If so, please try to create the PDF portfolio as described here https://helpx.adobe.com/acrobat/using/create-customize-pdf-portfolios.html  and see if that works.

 

 

Regards

Amal

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New Here ,
Apr 07, 2022 Apr 07, 2022

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Hello Amal,

I try and I come back to you to tell you if what is described on your link worked, thank you.

Regards,

Larade Angelo.

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