Hello Nick!
I hope you are doing well.
Could you please provide a screenshot of the window that appears under the PDFMaker add-in? When did you first notice that the option is missing? Is this issue occurring with specific PDF files, or is it happening with all PDFs? Additionally, could you share the workflow or steps you follow to combine files in Outlook? Ensure the PDFMaker Add-in is Enabled, and you have the latest version of the Outlook/Office Suite installed. Check for any pending updates of the Office Suite, install them, and restart the machine.
You can also Reinstall the PDFMaker Add-in.
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Close Outlook.
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Right-click the Outlook shortcut and select Run as administrator.
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Go to File > Options > Add-ins.
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Set Manage to COM Add-ins and click Go.
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If Acrobat PDFMaker Office COM Add-in is listed, select it and click Remove.
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Click Add, then navigate to: C:\Program Files (x86)\Adobe\Acrobat DC\PDFMaker\Office\PDFMOfficeAddin.dll
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Select the DLL file and click OK.
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Restart Outlook.
In Outlook, go to File > Options > Trust Center > Trust Center Settings > Add-ins. Ensure that the add-in is not blocked by security settings.
Repair Acrobat Installation: Open Acrobat and go to Help > Repair Installation. Restart the machine and check.
Try using the Acrobat Cleaner tool to remove the installed Acrobat, restart the machine, and install Acrobat.
If the issue persists, please share a quick screen recording, the current version of the OS installed, and the Outlook version, along with the logs from the affected machine, with us for further investigation.
Thanks,
Anand Sri.
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