Combining files in Acrobat fails with *.docx

[martinh55884997]

I'm running Acrobat DC on a Win10 machine. I'm using it in the Creative Cloud with auto-updates, so version right now is 19.021.20061

Combining multiple different Microsoft Office files into one PDF is one of the key features I'm using. However, since a little while Acrobat DC shows an error message with all *.docx-files in the combination list: "This file format can't be converted into a PDF-file. Please delete it from the list." (freestyle translation into English here 😉

However, converting the *.docx individually works, printing into PDF from Microsoft Word works, etc. Also combining other Microsoft Office files works.

I can't find an exception for *.docx-files in the Acrobat manual; also it has been working fine for several years.

Anybody else with this problem?

[~graffiti]

Moving to the Acrobat forum.

[Amal.]

Hi Martinh,

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now. If the problem still persists, is this a behavior with a particular Docx file or with all the Docx files that you try to combine? Please try with a different Docx file and check. If its a file specific issue please share the file with us for testing. Please upload the file on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us. 

Please share the screenshot of the error message or code that you are getting for a better understanding.

Also, please update the application to the new version 20.006.20034 available. Please go to Help > Check for Updates. For more information please use the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

If it still doesn't work, please try the following steps:

• Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
• Reboot the computer 
• Reinstall the application using the link  (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes.

Regards

Amal