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When trying to combine pdf's the screen becomes gray and you can not combine files. It will be working fine and just stop. You will click on Add Files and then the screen just goes grey in the area where the files should be listed. The file will not show up to combine, combine button still has a shade of blue but nothing happens.
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Hi KKugler,
Thanks for reaching out. Please beware of the spammers asking for your personal information on a third party email domain like the one below. Never share your personal or Adobe Account related information on any non adobe email domain.
As described above, combining the files in Adobe Acrobat DC is not working, correct?
We need some more information for a better understanding:
We are here to help, just need more information
Regards
Amal
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i am having the same problem where I see my documents, but the combine button is grayed out. please help.
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Hi @marikosc,
Sorry for the troubled experience.
Ideally, the button shouldn't be greyed out. Would you try combining a couple of files, say Word files, and let us know what you see?
If possible, help us with the screen recording while you are trying to combine files or screenshots, that will help us identify the problem more closely.
Also, ensure your copy of Acrobat is updated, to check for pending updates, launch Acrobat > Help> Check for Updates.
If the issue doesn't get fixed, help us with the above information and with the version of Acrobat installed: https://adobe.ly/3CloOPg;
Help us with the requested information, so we can assist you.
Thank you for your patience and feedback.
~Tariq