I have some employees that are having issues combining the documents in a PDF Portfolio into one document. They used to be able to create a PDF portfolio with about 5-6 PDF documents. They would then optimize those doucments all at once. After that they would go to, File>Create>Combine Files into a Single PDF. This would take the files they had in the PDF portfolio and make them one document. Now when they attempt to do that, the "Combine Files into a Single PDF" button does nothing. I also noticed that when having a PDF Portfolio open, most of the Tools are grayed out.
Right now, I have found a work around where if I have them open the Combine PDF tool prior to creating the PDF Portfolio, then they are able to use the "Combine Files into a Single PDF" button. While the work around is working for them, does anyone know of a way to fix the problem, so that they can combine the PDFs like they used to.
I think that once you have create a portfolio, you can't combine the files from within the portfolio itself. The logic behing it is that a Portfolio and a Combined file are 2 different ways to handle a set of documents.
use the orininal files to combine into a single pdf
Extract the files from the portfolio to combine them (feels like running in circles)
Print the Portfolio to PDF to get a single final file
Can you describe why you create a portfolio and a combined file?
I believe that the reason they put all the PDF documents in a Portofolio first is to be able to "Optimize" all the documents at one time. From what I understand, this is how they have been doing it for years, so it is just weird that all of a sudden it stopped working.