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My customer transferred to us the under problem. I suggested Comment Preferences controlling, and they controlled but we could not see any problem related to the preferences.
Could you help us with the problem, please?
Problem:
When I opened a comment on the document, other participants can see the comment content with the comment window. But they could not see the comment's pins on the page.
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Another customer has the same problem. We are curious about the cause of the problem.