Comment tool not working properly - text and call out boxes disappear

[ray_3029]

The comment tool is not working properly - all the comment options disappear (text, textbox, call out box...) after typing.

[Peru Bob]

This is the Using the Community forum (which is the forum for issues using the forums) .

Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

Scroll down here to see a list of the forums:
https://community.adobe.com/

[ray_3029]

Adobe Acrobat Pro personal

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Peru Bob]

Is this an Acrobat question?

[Meenakshi Negi]

Hi ray_3029,

Thank you for reaching out, and sorry about the trouble caused.

Please let us know what you mean by the "options disappeared". Could you please share the steps you take to add comments to the PDF? It would be helpful if you could share the screen recording of where the options are not appearing for you. 

Also, please share the Acrobat and OS version numbers used on the machine.

In the meantime, please refer to the information on the following help document:https://adobe.ly/4ldnyhQ. 

Feel free to let us know if you need any help.

Thanks,

Meenakshi