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Comments disappeared on a Shared for review PDF.

New Here ,
Sep 21, 2021 Sep 21, 2021

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We shared a document for review to 12 people last week. We had over 300 comments on the document and this morning they all disappeared. We had another person who has a shared document with over 700 comments and all of his comments disappeared as well. We've confirmed the initiators or the reviewers cannot see the comments that were left but was able to see them all yesterday. We also confirmed there are no filters turned on like Resolve or Unresolved.

 

We've done this process for over a year with no issues and today we've experience it two separate times. The only thing different that occurred in our process was this morning everyone in our firm with an Adobe Account was forced to sign in again when normally we are able to pick up right where we left off. 

 

What could have caused this? Is there a way to retrieve those comments?

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Comment review and collaborate PDF

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New Here ,
Nov 30, 2022 Nov 30, 2022

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Hi there, did you find a work around? This happened to me today with a link that has multiple weeks of edits. Adobe hasn't given us an asnwer. Thank you!

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