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Valerie29129433jnmv
Participant
March 29, 2023
Question

Compare Files options won't work at all in Adobe Acrobat Pro after updating to Windows 11?

  • March 29, 2023
  • 1 reply
  • 4740 views

Hi all,

 

Has anyone experienced major issues with the compare option for Adobe Acrobat Pro after updating to Windows 11? (View menu - Compare Files option)

 

This is a crucial tool for our team and we cannot do documents comparisons anymore.

 

We have uninstalled/reinstalled the program and nothing works. The comparison seems like it starts, but then freezes.

If any tips, please share!

Many thanks!

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    April 1, 2023

    Hi @Valerie29129433jnmv 

    Sorry to hear about the trouble caused.

    As mentioned, the comparison stopped working after updating to Windows-11. Did you install the updates for Acrobat as well?

    Please share the exact version of Acrobat you are working on. Open  Acrobat>help>About Acrobat.

    Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat and try comparing files again. 

    Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.

     

    yo can verify from here if you have the latest version or don't https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

     

    Thanks,

    Akanchha

     

    V
    Valerie29129433jnmvAuthor
    Participant
    April 1, 2023

    Yes, we have already verified updates page and we are on: last one from March 22 2023

    • we are on 64 bits; does it matter if someone is on 32 bits instead?

    • we can run small compared with only text; very slow 
    • we cannot run longer compare like before the update
    • we cannot run compare with text and images; program crashes


    Same results with or without the Security Enhanced settings checked or not.

     

    Thanks!

    V
    Valerie29129433jnmvAuthor
    Participant
    April 1, 2023

    We are on Windows 11. Same is happening with other colleagues.

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