Compare files

[abbys75203631]

I just downloaded a 7 day free trial of Adobe Acrobat Pro DC. I am trying to compare 2 pdf files and it seems that the comparison captured only numbers but not text. There was a message early on that I didn't quite capture that had to do with missing dictionaries or something to that effect. Any idea what I can do to fix this?

[Amal.]

Hi Abby

We are sorry for the trouble. As described above you are not able to compare the text of the two PDFs

We need more information for a better understanding:

• What is the version of the application  and the OS of the computer you are using? To check the version of the application please use the link here (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
• What is the error message or code you are getting? Please share the screenshot of the same ?
• Is this a behavior with a particular PDF or with all the PDF files you try to compare. Try with 2 different files and check.

We are here for help, just need more help

Regards

Amal

[abbys75203631]

Hi Amal,

Thanks for your quick reply.

* It's Adobe Acrobat Pro DC Version Continuance Release 2019.021.20056. I have Windows 10.

* The only error message that I got was when I first tried to compare 2 files which has to do with dictionaries being missing or corrupt. I didn't get this message again but I am still not getting an accurate compare. 

* I just tried 2 other files and I get the same results. Only numbers but not text comparison.

I just downloaded the 7-day trial tonight specifically to try the compare files feature.

[Amal.]

Hi there 

We are sorry to hear that. Would you mind sharing the sample file with us for further investigation? 

Please upload the file on the document cloud here (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us. 

Regards

Amal

[abbys75203631]

I believe I shared it with you. Can you confirm you're able to see it?

Thanks,

a.