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Complaint poor support problem Acrobat Pro

New Here ,
Nov 23, 2023 Nov 23, 2023

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We are Adobe customers with a corporate account that includes two user accounts, both with access to the "Creative Cloud All Apps" suite. Unfortunately, I noticed that the Adobe Acrobat Pro app was not listed among the available applications for one of my colleagues. Unlike the installations of Photoshop and Illustrator, I couldn't locate and select Acrobat Pro. If I'm not mistaken, this application should be included in the "Creative Cloud All Apps." 


I tried reaching out to the helpdesk for assistance. Unfortunately, it is only available in English in Europe, and the experience was unfriendly with very little patience. I consistently had to spell out my email address, despite having license IDs available. The second person I was transferred to simply disconnected the call, stating, "I cannot find your email address," even though I was logged in with my address and actively using the online dashboard. It is challenging to understand how a paying customer receives such poor support, especially from a software giant like Adobe. The lack of proficiency in English, the need to repeatedly spell out my email address, and the referral to a voluntary community are aspects I find quite disappointing and unprofessional.

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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Hi @Jonas258077848j5j , can you share a screenshot of the site/app where you don't see Acrobat available for your colleague?

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