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Computer can't shut down because software is being installed - acrobat

Community Beginner ,
Jan 13, 2023 Jan 13, 2023

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Just went to shut down my computer and the following message popped up on my screen.

 

Screenshot 2023-01-13 at 10.31.59.png

 

Firstly: is it even possible for Adobe software installs to cause damage to my computer?

Secondly: has anyone ever seen this message before? I've never had an active Adobe install interrupt shutting down of the computer!

 

I want to check this as it feels suspiciously out of character for Adobe and also if they have changed and this is now what happens, we need to know.

 

Thank you

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Install update and subscribe to Acrobat

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Adobe Employee ,
Jan 13, 2023 Jan 13, 2023

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Hi @ChickenDiesel 

 

Hope you are doing well and am sorry for the trouble.

 

A new version of Adobe Acrobat (22.3.20310) is out now and it looks like it was getting installed on your computer when you tried to shut down it down.

 

As the installation was in progress and got interrupted, you got the above-shared pop messages. the statement 'Interrupting the install may damage the computer' means that the Acrobat application may not work properly due to the same reason.

 

Hope this information will help

 

Regards

Amal

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