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Contact your administrator error on Acrobat.

New Here ,
Mar 20, 2024 Mar 20, 2024

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The below error keeps appearing for some users with Adobe Acrobat. 

 

Contact your administrator

Access to Adobe Document Cloud files and Acrobat online services, including sharing and e-signing, requires an update to the latest version. Contact your administrator for continued access.

 

Last month, I updated the Adobe Acrobat version in my organization to version 23.008.20470. Following the update, the issue was resolved. Since March 13th, the message has reappeared. I presume this is because update 24.001.20603 has been released.

It's important to understand that updating Adobe Acrobat every time Adobe releases an update is very complex. Does anyone know if updating to version 24.001.20603 will keep me covered until version 25.xxx.xxxxx, or will the issue recur as soon as there's a new update?

Has anyone tried disabling "Adobe Services Integration" via the wizard? Could this potentially fix the issue?

Thank you!

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