Convert to PDF installed font are not found

[Damaris]

I have installed the fonts for my company under Windows/Fonts:

But that fonts are not appering under Fonts in the Settings for "Convert To PDF":

I need that Adobe uses those fonts when converting but its not working for the Version Adobe Acrobat Pro DC, on version XI works perfectelly.

[Karl Heinz Kremer]

Can you use these fonts in any other application? Can you use them when adding (or editing) text in a PDF file using Acrobat's edit tool? 

[Damaris]

Yes, I can edit the PDF and the Fonts are there.

[Karl Heinz Kremer]

You've already set "Embed all fonts", so it should not matter if the font is in the list or not (unless you want to never embed it). When you say that using this font does not work, what exactly do you see?

[Damaris]

The PDFs files are been created with Times New Roman instead of the HP font which is the one that supposed to be used

[Test Screen Name]

Why, indeed, do you care if it's in the list, since you have EMBED ALL FONTS selected which should make the list irrelevant.

[Damaris]

Because when converting the fo file to PDF using Adobe PDF configuration, is not founding the font, so it render it with Times New Roman font.

[Karl Heinz Kremer]

This dialog has nothing to do with that behavior - it’s only used to determine if a font should be embedded or not. What application are you using to create the original document? And how are you converting to PDF?

[Test Screen Name]

Please also show the Distiller messages in full. And I agree, the font embedding dialog has nothing to do with whether you can find a font.

[denjohan1]

I have the same problem. The font is installed and appears in PowerPoint, and I can produce PDFs with "Save As PDF...", but not by printing with the Acrobat Printer (version 11.0.23). I want to avoid image compression, hence I need to use the Printer option. Error is as follows:

%%[ ProductName: Distiller ]%%
%%[ Error: Chronograph-Bold not found. Font cannot be embedded. ]%%
%%[ Error: invalidfont; OffendingCommand: findfont ]%%

Stack:
/Font
(Chronograph-Bold)
true
/TT3AD6t00

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[Test Screen Name]

In "Adobe PDF" settings there is an option "Rely on system fonts only (do not use document fonts)". Is this setting ON or OFF? Does changing it make a difference?

[denjohan1]

It was off. I turned it on and got the following response:

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[LastPage]%%
%%[ Warning: Empty job. No PDF file produced. ] %%

I tried the same settings (no image compression) in the Acrobat menu/Preferences of PowerPoint with "Embed Open Type Fonts" on, selected "Create PDF", and it then worked, even though the font "Chronograph" wasn't visible in the font menu. With Acrobat Printer, however, the "Embed Open Type Fonts" option is greyed out. If "Create PDF" is equivalent to the Acrobat Printer all is fine but I'm seeing some quantization (banding) artifacts from effects created in PowerPoint (see attached screenshots, both viewed at 400%). I was hoping that the PDF created from the virtual printer wouldn't have this artifact.

[Andreas31574567aglb · Accepted solution]

Hi, for anyone facing the same issue: For me the solution was to install the fonts in the correct C:\Windows\Fonts directory. Windows placed my manually installed fonts in some Word Roaming directory for my Windows user account but not for all users into the default Windows fonts directory. After I fixed this by uninstalling the fonts and installing them directly into the Windows fonts directory everything worked as expected.

Hope this helps.

[Karl Heinz Kremer]

Thanks for the update. Don't you just hate it when your operating system is d doing stuff behind your back that makes things work in one application, but not others? Your answer might indeed help others in a similar situation. 

[Jimmy Guilliam]

its not clear from your question what program you are using to create your documents with. I just had this same issue when creating pdf from word, I realized if I install the font while the word document is open, even though it shows up in word, it won't be embedded in the pdf, so i save and close the word document first, then i reopen and save as pdf...

hope this is usefull.