convert to PDF issue with Office 2016

Report · Oct 08, 2019

Hello!

I have a strange behavior (at least for me) on my work-PC:

I have W10 (x64) with Adobe Standard DC and Office 2016 (x32) installed.

When i rightclick on a word-doc and select "convert to PDF" a "save as" dialog from acrobat pops up, asking me where to store the file - so far so good. i select a folder and edit the filename and click save -> a progressbar appears.

NOW word is loaded (but not a complete window - it seams adobe loads a word component) and a second "save as" dialog appears, where i have to reselsct the folder and edit the name again (because my changes from the first dialog were not taken over).

with W7 (x32) and Office 2010 (x32) there was only the "save as" dialog from adobe

any ideas? or is this normal behavior?

KR

Report · Oct 13, 2019

Are you able to capture that in a screenshot and ahate it here?

Report · Oct 13, 2019

Wow, I love that typo! Creative genius! I could "ahate" many things in this forum

Report · Oct 13, 2019

LOL!! yes thank you for spotting that ahate == attach

Report · Oct 13, 2019

No, this is not normal behavior.

When you say "When i rightclick on a word-doc and select "convert to PDF" " I'm assuming that you're doing that from Windows File Explorer, correct?

Quickly convert a file to Acrobat in Windows File Explorer.

If so, you're invoking an Adobe plug-in rather the full Acrobat software program to perform the conversion.

I've noticed that these plug-ins (by Adobe and other PDF companies) have a high failure rate and produce unpredictable outcomes.

Could be something about the file itself that is causing the failure or that the plug-in is flawed or corrupt.

Questions:

Is the Word file from a recent version of Word?
Is it .doc (old file format) or .docx?
Was it created with a version of MS Word or by another software program?
Are you able to open the Word file in Word, and convert it to PDF using the full Acrobat PDF Maker plug-in the Acrobat Ribbon bar?
Are you able to Save As Adobe PDF from File / Word (which is another method of using Adobe PDF Maker)? (Be sure you select the utility with "Adobe" in its name rather than "Save as PDF" which is a Microsoft utility not covered in this Adobe forum.

Acrobat Ribbon

Make a PDF from the Acrobat Ribbon (Adobe PDF Maker)

File Menu

Make a PDF from Word's File menu (Adobe PDF Maker)

Let us know what you discover.

Report · Dec 04, 2019

Sorry for my late response, i was unable to make further tests till now...

Files are from Office 2010 or Office 2016

File-Format is irrelevant, both cause the same behaviour

Files created with Office

There is no Ribbon or Save as PDF option in Office but this is no the issue.... I want to convert the Office-File without Office, just with the right-click option in the context-menu

BTW: Acrobat Standard DC Version: 2015.006.30060

THX & KR

Report · Dec 04, 2019

Here are some Screens.

1) Rightclick -> convert to PDF

2) Adobe Converter starts and asks where to save the file - but if you click save, no file is created, instead ->

3) office pops up and another save as dialog appears - this time from office, when you save there, the file is converted, office closes and the file is there...

Report · Dec 04, 2019

Hi,

Make sure that you select Adobe Acrobat Pro as the default PDF handler and not the MS Edge browser, nor the Adobe Internet Access Plugin, nor the Adobe PDF Maker plugin that is installed in both of your Windows and MS Office.

It looks like it is not set as the default PDF program in your Windows environment.

To do this, just right-click on the file that you're trying to convert, select Open With, select Adobe Acrobat and tick the checkbox thay says "Always open with...".

Also, Adobe PDF Maker, and the Adobe Internet Access Plug-ins doesn't necessarily update themselves during a Windows update for example.

The Adobe Flashplayer plugin does have automatic updates, but it is not the same case with the Adobe PDF maker plugin.

You should manually uninstall and reinstall it if you have updated MS Office and MS Windows.

If none of these suggestions are working for you, you should check if this is happening with every file that you're trying to convert to PDF using the context menu method as you described earlier in your thread, or, if this is just happening with this particular file.

If it is happening with that particular file I can think of two suggestions:

Check that the original MS Office source file doesn't have macros enabled, or Visual Basic and Visual C++ addins enabled.

Open the file directly with Acrobat Pro DC, letting Acrobat handle the conversion to PDF automatically instead of using the right-click method with the Adobe PDF Maker plugin

Report · Dec 04, 2019

Hello, thanks for your input, but....

PDF is linked to adobe standard DC - and the problem is with the office file, not with the PDF - pdfs open correctly with Adobe

It happens with every office-file.

TXT-files and pictures are OK

Also when i open Adobe and open an office-file manually it temporary opens office, converts the file and displays it in Adobe

I already set Adope PDF Printer as default printer -> opens office when right-click-printing and asking me where to save

for me it looks like Adobe Standard DC in this version does not natively support the Office-Files and uses a 3rd-party SW (Office) for conversion...

curious but thats how the behaviour looks to me

Report · Dec 04, 2019

That is so interesting.

I checked the product comparisons and, aside from all the document cloud features of Acrobat Pro DC that Standard DC dkesn't support in your version, the only thing that made me curious was if your MS Office document has any javascripting.

I know that is beyond this topic, but nevertheless, I thought of it of interest since your Standard version doesn't support dynamic PDF content that is created with javascripting like in the case of PDF forms created with the Pro DC version.

Anyway, since at the beginning of your thread you've mentioned that this problem was not manifested with Windows7, and that most of your applications were running in 32bit, have you considered running the Program Compatibility Troubleshooter of your Windows10, and allow the wizard to detect, download and install any .Net dependencies that may be missing?

And select backward compatibility of Acrobat Standard for Windows 10 32bit, and if that doesn't work continue to test back to Windows7 and see if it behaves correctly.

Additionally, I was thinking if this could also be related to a setting in the Acrobat Preferences.

As I am also running out of suggestions, my last idea would be to try and create a new user profile in MS Office and test the right-click method again using the PDF Maker addon.

And if that doesn't work to create a new user account in your Windows 10 and try there. Alternatively, checking if the recycle bin has to be emptied, as well as clearing all caches, such as the user roaming profile caches and other temp folders.

Last, have you asked the same question in a MS Office support forum?

Report · Dec 05, 2019

Hello, i appreciate your helpfullness on this issue 🙂

The issue also persists on empty files (without javascript)

I tried to run Program Compatibility Troubleshooter, but no missing components could be found. Also running in W7 Mode did not solve this.

This happens on multiple machines, even new installed W10 with new user (of course :D)

Didn't post this in any other forum yet.

Report · Dec 28, 2019

It also seems like in order to make the standard version work like the Pro DC version a few features need to be enabled because they're off by default, or, extended features that you would have to pay for or upgrade to full standard version.