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Roli@work
Participating Frequently
October 8, 2019
Question

convert to PDF issue with Office 2016

  • October 8, 2019
  • 2 replies
  • 1840 views

Hello!

 

I have a strange behavior (at least for me) on my work-PC:

 

I have W10 (x64) with Adobe Standard DC and Office 2016 (x32) installed.

When i rightclick on a word-doc and select "convert to PDF" a "save as" dialog from acrobat pops up, asking me where to store the file - so far so good. i select a folder and edit the filename and click save -> a progressbar appears.

NOW word is loaded (but not a complete window - it seams adobe loads a word component) and a second "save as" dialog appears, where i have to reselsct the folder and edit the name again (because my changes from the first dialog were not taken over).

with W7 (x32) and Office 2010 (x32) there was only the "save as" dialog from adobe

 

any ideas? or is this normal behavior?

KR

    This topic has been closed for replies.

    2 replies

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    October 13, 2019

    No, this is not normal behavior.

    When you say "When i rightclick on a word-doc and select "convert to PDF" " I'm assuming that you're doing that from Windows File Explorer, correct?

    If so, you're invoking an Adobe plug-in rather the full Acrobat software program to perform the conversion.

    I've noticed that these plug-ins (by Adobe and other PDF companies) have a high failure rate and produce unpredictable outcomes.

     

    Could be something about the file itself that is causing the failure or that the plug-in is flawed or corrupt.

     

    Questions:

    • Is the Word file from a recent version of Word?
    • Is it .doc (old file format) or .docx?
    • Was it created with a version of MS Word or by another software program?
    • Are you able to open the Word file in Word, and convert it to PDF using the full Acrobat PDF Maker plug-in the Acrobat Ribbon bar?
    • Are you able to Save As Adobe PDF from File / Word (which is another method of using Adobe PDF Maker)? (Be sure you select the utility with "Adobe" in its name rather than "Save as PDF" which is a Microsoft utility not covered in this Adobe forum.

     

    Acrobat Ribbon

     

    File Menu

     

    Let us know what you discover.

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    R
    Roli@workAuthor
    Participating Frequently
    December 4, 2019

    Sorry for my late response, i was unable to make further tests till now...

    Files are from Office 2010 or Office 2016

    File-Format is irrelevant, both cause the same behaviour

    Files created with Office

    There is no Ribbon or Save as PDF option in Office but this is no the issue.... I want to convert the Office-File without Office, just with the right-click option in the context-menu

     

    BTW: Acrobat Standard DC Version: 2015.006.30060

     

    THX & KR

    R
    Roli@workAuthor
    Participating Frequently
    December 4, 2019

    Here are some Screens.

    1) Rightclick -> convert to PDF

    2) Adobe Converter starts and asks where to save the file - but if you click save, no file is created, instead ->

    3) office pops up and another save as dialog appears - this time from office, when you save there, the file is converted, office closes and the file is there...

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 13, 2019

    Are you able to capture that in a screenshot and ahate it here?

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    October 13, 2019
    Wow, I love that typo! Creative genius! I could "ahate" many things in this forum
    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 13, 2019
    LOL!! yes thank you for spotting that ahate == attach
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