Convert word document to pdf without losing formatting or hyperlinks on mac

It's been 15 months since this question was posted and although my PDFs converted from Word are also missing their hyperlinks, my frustration is that it was all working completely fine until about a week ago.

Why did it stop working when it worked perfectly before?

My process:

• Create Word document with many hyperlinks that work properly in Word (this is a weekly newsletter for organization)
• In Acrobat Pro, click Tools (next to Home in upper left-hand corner 
• Click the Create PDF icon. This takes me to the "Create a PDF from any format" screen.
• With "Single File" selected on the left, click "Select a File"
• Select the appropriate Word document
• Click the large blue Create button

This used to open the newsletter as a PDF with working hyperlinks. I only had to save it after this.

Now, without changing anything that I'm aware of, the hyperlinks still appear like working hyperlinks, but they do nothing.

From my research, I also made sure the proper settings are checked in Preferences > General > Create Links from URLs and in Preferences > Trust Manager > Internet Access from PDF Files outside the web browser.

Does anyone have more suggestions about THIS situation??

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