Converting InDesign file gives "no valid Acrobat online service membership"

[russelraypc@aol.com]

I have no idea what an Acrobat online service membership is, and the search functions at Adobe are not of any help. Can anyone here help me? Thanks!

[try67]

How are you trying to convert the file? What version of Acrobat do you have?

[russelraypc@aol.com]

Acrobat Pro DC 2019.010.20100

I click on Create PDF

I select the InDesign file

After a few minutes I get the error message I posted above.

[gary_sc]

Hi Russel,

If you have InDesign on your computer, tap the Command/Control-e keys with the document you wish to convert open within ID and you can create the PDF right from within InDesign.

[russelraypc@aol.com]

After 2-12 hours of converting, InDesign quits and gives me a did not create PDF message. I can't wait around for that amount of time only for InDesign to fail.

[Dov Isaacs]

Sounds like a damaged InDesign document or corrupted InDesign installation!

          - Dov

[russelraypc@aol.com]

It could only be a corrupted InDesign installation if Adobe Cloud isn't doing it's job.

I thought it might be a damaged document, but if that were the case, seems like it wouldn't export any PDF files at all, yet I can get 356 individual page PDF files.

[Dov Isaacs]

Exactly what version of InDesign / Creative Cloud are you subscribed to and/or running? What version of Acrobat are you running?

          - Dov

[Dov Isaacs]

… And if you don't have InDesign installed on your computer, even if you were able to access the “conversion service,” it would unlikely meet your needs. Your InDesign document would need to (1) be only using common system fonts or fonts supported by Adobe's Adobe Fonts service (that leaves out many tens of thousands of commercially available fonts, not to mention a gazillion fonts available from other sources) and (2) have all graphics, including vector diagrams and raster images, embedded in your InDesign document itself and not referenced via links. The vast majority of InDesign documents do not comply with either (1) or especially (2).

          - Dov

[russelraypc@aol.com]

I have many Adobe programs on my computer. I've been a power user for 20 years or so, which is one reason why this problem really is irritating me. I fully comply with (1). As to (2), the publisher/printer is inconsistent as to whether or not they want graphics embedded or linked. I have emailed them for clarification, but they are in Thailand, so the time difference doesn't help. I wanted to embed graphics but their initial Digital Data Creation handbook said no. I'm thinking that with 1,367 CMYK photos in a 356-page book with all photos linked simply isn't conducive to InDesign or Acrobat creating a 356-page PDF.

[Dov Isaacs]

There should be absolutely no problem with having a 356 page book with linked photos in InDesign and exporting PDF directly from within InDesign. Embedding 1,367 raster images within an InDesign document could be dicey, though!

Does your printer in Thailand want a PDF file or an InDesign file? Preferably, you should be providing them with a PDF/X-4 file with live transparency, ICC color management, and all fonts embedded. You shouldn't ever need to convert ICC color-managed photos to whatever flavor CMYK! Sending source files (i.e., InDesign documents and if not embedded, linked graphics) is a real crap shoot and looking for problems based on our experience at Adobe and best industry practices.

BTW, what version of InDesign are you running?

          - Dov

[russelraypc@aol.com]

There should be absolutely no problem with having a 356 page book with linked photos in InDesign and exporting PDF directly from within InDesign. Embedding 1,367 raster images within an InDesign document could be dicey, though!

I just now created another file with all images embedded. Now exporting a PDF from InDesign. In only a couple of minutes it's already up to 10%. Never been that fast with the linked images.

Does your printer in Thailand want a PDF file or an InDesign file? Preferably, you should be providing them with a PDF/X-4 file with live transparency, ICC color management, and all fonts embedded. You shouldn't ever need to convert ICC color-managed photos to whatever flavor CMYK! Sending source files (i.e., InDesign documents and if not embedded, linked graphics) is a real crap shoot and looking for problems based on our experience at Adobe and best industry practices.

PDF. Yes, PDF/X-4 file with live transparency, ICC color management, and all fonts embedded. However, they did want me to convert all images to CMYK for COATED FOGRA39.

BTW, what version of InDesign are you running?

14.0.2 x64

[Dov Isaacs]

Thanks. Don't understand why InDesign won't export with the images linked. You might want to post on the InDesign forum for that. Something is wrong that the InDesign team might want to look at. My personal experience is that linked images have no problem even if you have hundreds or more of these!

If your printer in Thailand can accept PDF/X-4 and if your images have their proper ICC RGB profiles embedded, there is absolutely no go reason why those images need to be converted to CMYK (Coated FOGRA39). Any RIP that supports PDF/X-4 and encounters a PDF/X-4 file with a Coated FOGRA39 Output Intent (specified when exporting PDF) should be able to handle those images at least as well as manual conversions Photoshop or InDesign.

          - Dov

[russelraypc@aol.com]

After 1 hour 38 minutes, InDesign crashed. Sent another crash report. InDesign crashes after every attempt to export to PDF, successful or not.

[Dov Isaacs]

Wow, almost sounds like you are running the 32-bit version of InDesign which used to have such issues. I would open a case with InDesign Tech Support. They will probably ask for a copy of your InDesign document and all related assets.

          - Dov