Converting or Drag and Dropping Word 365 Document into PDF Results in Blank Pages

[Arthurjohnston]

Using Acrobat Pro and Word 365.

If I drag and drop a Word Document into a PDF (I created) the Word Pages are Blank.  Also, I cannot convert a Word Document to PDF. 

The only, but impractical solution I can use is from Word to Print to PDF then import.

Everything was fine until the last update!  This is a mandatory function for a Law Office.

Arthur Johnston

[Karl Heinz Kremer]

If this is something that was broken with a recent update, please file a bug report: http://www.adobe.com/products/wishform.html

[Amal.]

Hi @Arthurjohnston 

Hope you are doing well and thanks for reaching out.

I want to assure you that our engineering team is already aware of the issue and is diligently working on finding a solution.

The fix for this issue is on our radar and will be implemented in the future update. We understand the importance of providing you with a seamless experience, and we're working hard to address this issue on priority.

Once again, I want to express our gratitude for your patience and for bringing this matter to our attention. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.

Regards,

Amal

[Tariq Ahmad Dar]

Hi @Arthurjohnston ,

Sorry for the experience.
We are unable to reproduce this issue in-house. Would require your help to reproduce to triage this issue. 
Please check your email, I have sent an email requesting some related information. 

Appreciate your time and sharing the feedback with us.

~Tariq 

[Arthurjohnston]

Everyone,

Thank you for the quick response.

I reinstalled Adobe and on the 1st test it corrected the issue.  If it continues I will repost here.

Guess, I should have tried that before posting.

Best wishes,

Arthur Johnston

[Karl Heinz Kremer]

Thanks for reporting back. I hope others with a similar problem will follow your advice and also end up with a working system again. 

[Arthurjohnston]

Apparently, it was only as temporary fix.  Now if I add a Word 365 Document to the PDF, it only converts the First Page.  The balance of the pages are Blank.  This is true for small 2 page documents and more.

[Tariq Ahmad Dar]

@Arthurjohnston In that case, would you help me with the requested information I requested over the email?
A bug has already been logged for the issue our initial investigation has revealed the bug may have been introduced with the recent update of Microsoft Office. 

~Tariq

[Angela314336131s4r]

Hi, we are currently experiencing the same issue across our business (word documents dragged into PDFs on 'organise pages' mode convert but all pages except for the first are blank, regardless of complexity of document). Our IT administrators have tried uninstalling then reinstalling Adobe software, but the issue is not fixed. Could you please let us know when a solution is found? Thanks

[Amal.]

Hi there

The issue is already reported to our engineering team and is being worked on.

The fix will be available in future updates.

Thanks for your time and patience.

~Amal

[Amal. · Accepted solution]

Hi all

Hope you are doing well.

This issue is addressed with our latest release version 23.06.20360 for Acrobat and Reader.

Please update the application from the help menu > Check for updates and reboot the computer once.  For more information, please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[Amal. · Accepted solution]

Hi all

Hope you are doing well.

This issue is addressed with our latest release version 23.06.20360 for Acrobat and Reader.

Please update the application from the help menu > Check for updates and reboot the computer once.  For more information, please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal