Converting word docs to pdf

[helenp36153322]

When I convert a Word document that has a signature inserted, the signature does not show on the PDF after conversion.  This was happening up until November 15th but all of a sudden appears not to be working properly.  I can't find the setting to change.

[Allta Media]

How are you creating the PDF file from Word? Does the signature disappear when you print the Word file?

[helenp36153322]

The signature remains on the Word file when printing.  To create the PDF, I select the Word file and click File Save as Adobe PDF.  I've also tried selecting the Acrobat Tab on the Word file and Creating PDF from there with the same result.

[Allta Media]

Is this signature a picture? Or something else?

[helenp36153322]

The signature is a picture saved in a word document.  The weird thing is that this was working up until a couple of weeks ago.

[Allta Media]

In Word, do you have "Print drawings created in Word" turned on under the Options?

[helenp36153322]

Yes I do

[Allta Media]

Does the same thing happen when you open the Word file directly in Acrobat?

[helenp36153322 · Accepted solution]

When I did this it worked fine.  I've since done a test of another document, saved the word document then saved as a PDF and it seems to be working again.  Not sure how it got fixed as I haven't changed anything.

[helenp36153322]

Thank you very much for your help!