Converting Word Documents to PDF Loses Header

[Guest]

OK, so a two page Word (2010) document with headers on the second page. Using the latest update for Adobe Acrobat XI.

If I print>save as .pdf, it works fine. However, we often combine multiple files together into one PDF, so it is inconvenient to have to do this for each file first.

If I right click on the file(s), then combine or convert to PDF, the headers disappear from the top of the second page.

Can anyone offer any insight?

[Bill12 · Accepted solution]

You mentioned the print function, but the combine feature you mention does not use the print functionality, but PDF Maker. Try creating the PDF from WORD using the Acrobat menu. Does that give the proper result. If not, you may have the settings messed up in the converter. You might also want to check the options for DOC to PDF in the Edit>Preference (to PDF) options. You mention the latest update of XI that should give you 11.0.09.

[Guest]

Bill, thank you for the quick response.

I've tried both of your suggestions already.. using the Adobe 'ribbon' to convert and the options for DOC to PDF are correct.

Is it possible that there is something in the actual Word document that is messing up the conversion?

[Guest]

Bill, we found it. Thanks.

Preferences>Convert to pdf>microsoft word> uncheck the box for 'enable accessibility and reflow'

[Peter aka SGT]

I was able to resolve the issue by unchecking the box "Convert Comments"

[Mounu293889058shp]

Not working for me