Copy/Paste (shortcut keys) do not work in acrobat form (PDF) created in Illustrator, Acrobat Pro

[BgDCE]

Using the CTRL+C and CTRL+V shortcut keys do not work in Acrobat Pro... how does a simple functionality like this stop working in a massive corporations software that costs an absurd amount of money?

As the title states, this is a custom form created in Illustrator, with multiple pages, used as a service report for my business. So there is a lot of text formatting and copy/pasting for proper arrangement. Right clicking a selection and choosing copy and paste works, but the shortcut keys do not work... sometimes they do? (cannot reliably recreate when it does/does not work).  I've watched the clipboard and the data will appear in the clipboard for a split second and then dissapper after using the standard keybound shortcuts.  Cut (CTRL+X) works in removing the data every time, but the data is then dispersed into nothingness, and pasting into notepad, word, any other field in any other software gives, nothing.

I've played with the security settings, this is not the solution, another party in the company uses the exact same version of Acrobat, with the exact same settings (I checked every. single. one.) and the exact same document and source material to copy and paste, they have never, not once, had this problem.

[Amal.]

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3RrXRh3 and see if that works.

~Amal

[jena426]

I am up to date and I have repaired the installation 3 times, it is your product. You all need to fix it. 

[jena426]

This exact issue is happening to me and it is very frustrating; one minute it was working then it just decided to stop. I've done all of the above and the copying is disappearing. You all need to fix this. 

[BgDCE]

Agreed.

I followed all the above instructions and none of them helped, it's not a network file, it's not a local file, it's not just a single file its the software itself. This day in age every single use is a beta tester for early access "pUbLiC pReViEw" software, and it's honestly kind of sad, especially with the subscription prices that are paid for basic-feature-non-functional software.

This was all tested on Windows 10 Pro 22H2, Windows 11 Pro 22H2, 23H2, and 24H2 with an up to date (automatic updates on in creative cloud) version of Acrobat Pro.

I've given up testing their software for them, Adobe doesnt pay me, in fact I pay them, and I shouldn't pay them to test buggy software. 

I found alternative applications to complete my buisness needs.

[David Joshua38889305ue5k]

which one are you using, i am struggling to find a good one

[BgDCE]

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