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Copying and pasting UTF-8 text removing accented characters

New Here ,
Jun 13, 2021 Jun 13, 2021

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Since the past 4 days, some Acrobat/Adobe Creative update - Mac version - came up and I cannot copy and paste a text inside a PDF correctly anymore.

If I try to copy something with UTF8 or Latin encoding, the accented characters do not show up into clipboard.

Example:

Original text:

Como já sabem, o sistema é oferecido gratuitamente às Associações filiadas , mas é preciso aceitar os termos e condições, já que o sistema é desenvolvido para ser adequado às necessidades gerais, não de seus filiados – pelo motivo de que necessita seguir regras e manter um padrão elevado em controle de resultados, ranking, recordes e competições.

 

Pasted text: 

Como j  sabem, o sistema   oferecido gratuitamente  s Associa  es filiadas  , mas   preciso aceitar os termos e condi  es, j  que o sistema   desenvolvido para ser adequado  s necessidades gerais, n o de seus filiados – pelo motivo de que necessita seguir regras e manter um padr o elevado em controle de resultados, ranking, recordes e competi  es.

 

It is not a Mac problem, since the original text was copied/pasted from Microsoft Word.

Reinstalled Adobe Acrobat and did not work. It is not a "font" problem since it happens with every single PDF file, from different sources. Installed Acrobat Reader, same thing.

Screenshots show that the º and ª characters are not correctly copied from Acrobat.

TOPICS
General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2021 Jun 23, 2021
Hello, Thanks for your time and for your cooperation on this. Hope you are doing well. The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone Download the setup, run it, reboot the machine (if possible) and check the app functionality. To know more about the latest update, ...

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New Here ,
Jun 13, 2021 Jun 13, 2021

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Just downloaded FoxIt PDF Reader: copy/paste worked perfectly, just like the before-update Acrobat...

The great difference? I'm not paying $30/month to get a software that suddenly did not work as expected after an update...

BTW, version Adobe Acrobat Pro DC 2021.005.20048

Architecture: x86_64

Build: 21.5.20048.436468

AGM: 4.30.107

CoolType: 5.14.5

JP2K: 1.2.3.48698

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New Here ,
Jun 13, 2021 Jun 13, 2021

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Thank you, Nanda Romero! That happened to me yesterday too. I've just downloaded FoxIt and it runs!

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hello,

 

Thanks for reporting the issue.

 

Issue is reproducible at our end.

Has forwarded it to our engineering team.

Sorry for the inconvenience.

 

Acrobat DC users -> For  now as a workaround, please use "Copy With Formatting" option available on right click context menu (right beneath "Copy" option). 

 

-Gaurav

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Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

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LATEST

Hello,

 

Thanks for your time and for your cooperation on this.

Hope you are doing well.

The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...

Download the setup, run it, reboot the machine (if possible) and check the app functionality.

To know more about the latest update, you can refer to this article: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...

Let us know if you still experience any issues.

 

Regards,
Gaurav Sharma

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