Copying and pasting UTF-8 text removing accented characters

[Nanda Romero]

Since the past 4 days, some Acrobat/Adobe Creative update - Mac version - came up and I cannot copy and paste a text inside a PDF correctly anymore.

If I try to copy something with UTF8 or Latin encoding, the accented characters do not show up into clipboard.

Example:

Original text:

Como já sabem, o sistema é oferecido gratuitamente às Associações filiadas , mas é preciso aceitar os termos e condições, já que o sistema é desenvolvido para ser adequado às necessidades gerais, não de seus filiados – pelo motivo de que necessita seguir regras e manter um padrão elevado em controle de resultados, ranking, recordes e competições.

Pasted text: 

Como j  sabem, o sistema   oferecido gratuitamente  s Associa  es filiadas  , mas   preciso aceitar os termos e condi  es, j  que o sistema   desenvolvido para ser adequado  s necessidades gerais, n o de seus filiados – pelo motivo de que necessita seguir regras e manter um padr o elevado em controle de resultados, ranking, recordes e competi  es.

It is not a Mac problem, since the original text was copied/pasted from Microsoft Word.

Reinstalled Adobe Acrobat and did not work. It is not a "font" problem since it happens with every single PDF file, from different sources. Installed Acrobat Reader, same thing.

Screenshots show that the º and ª characters are not correctly copied from Acrobat.

[Nanda Romero]

Hi there

Hope you are doing well and sorry to keep you waiting.

The new version 22.1.20085 is now available for Adobe Acrobat/Reader DC.

Please update the application from the help menu > Check for updates and reboot the computer once and see if that helps.

For more info about the new version please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-march-2022-updates-are-l...

Regards

Amal

[Nanda Romero]

Just downloaded FoxIt PDF Reader: copy/paste worked perfectly, just like the before-update Acrobat...

The great difference? I'm not paying $30/month to get a software that suddenly did not work as expected after an update...

BTW, version Adobe Acrobat Pro DC 2021.005.20048

Architecture: x86_64

Build: 21.5.20048.436468

AGM: 4.30.107

CoolType: 5.14.5

JP2K: 1.2.3.48698

[mgborras]

Thank you, Nanda Romero! That happened to me yesterday too. I've just downloaded FoxIt and it runs!

[gauravs43202023]

Hello,

Thanks for reporting the issue.

Issue is reproducible at our end.

Has forwarded it to our engineering team.

Sorry for the inconvenience.

Acrobat DC users -> For  now as a workaround, please use "Copy With Formatting" option available on right click context menu (right beneath "Copy" option). 

-Gaurav

[gauravs43202023 · Accepted solution]

Hello,

Thanks for your time and for your cooperation on this.

Hope you are doing well.

The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...

Download the setup, run it, reboot the machine (if possible) and check the app functionality.

To know more about the latest update, you can refer to this article: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...

Let us know if you still experience any issues.

Regards,
Gaurav Sharma

[willliamstoa]

Hi, guys!

Yesterday I started to experience the very same thing reported by Nanda Romero. 

What should I do to get everything working again?

Accented characters are not being taken into consideration while copying and pasting.

The language used in the pdf file is Portuguese(Brazil). 

Adobe info:

Architecture: x86_64

Processor: Intel

Build: 21.11.20039.0

AGM: 4.30.115

CoolType: 6.0.3

JP2K: 2.0.4.50016

Macbook pro (13-inch, Mid 2012)info:

Mac OS Catalina 10.15.7

thanks in advance.

[lestatdelc]

Same here. Started happening to me earlierr today. Never had this problem before but after updating Acrobat today (because it suddenly would not launch said it was updating, so uninstalled and re-installed Acrobat) this issue started.

If I select ext and click "edit text" form within Acrobat, and copy the text, the accented characters do copy to the clipboard.

But that is the only way to get it to copy accented characters now.

[sarah22668287di71]

Hello ! Same here ! Very frustrating – tryed every corrective update, still not working. 

Will try again :(…

[willliamstoa]

As this is a discussion from an old update, I started a new one so we can focus on the solution for the recent update. 

Join us!

https://community.adobe.com/t5/acrobat-discussions/copying-and-pasting-don-t-take-accented-and-speci...

I hope there they can give us the information we need. 

Best luck!

[Deepika Bisht]

Hello,

Please try using “Copy with formatting” instead of “Copy” from the right click menu on text selection.

Let us know if it works for you.

Thanks,
Deepika Bisht

[lestatdelc]

The right-click copy with formating does seme to pick up the accented characters when pasting it, whoever it also adds qutation marks before and after what is pasted.

On a Mac OS version 11.6.2 (Big Sur)

Acrobat Pro DC

Continuos release version 2021.011.20039

Architecture: x86_64

Processor: Intel

Build: 21.11.20039.0

AGM: 4.30.115

CoolType: 6.0.3

JP2K: 2.0.4.50016

[lestatdelc]

Appologes for my typos in the previous reply.

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry to keep you waiting.

The new version 22.1.20085 is now available for Adobe Acrobat/Reader DC.

Please update the application from the help menu > Check for updates and reboot the computer once and see if that helps.

For more info about the new version please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-march-2022-updates-are-l...

Regards

Amal

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry to keep you waiting.

The new version 22.1.20085 is now available for Adobe Acrobat/Reader DC.

Please update the application from the help menu > Check for updates and reboot the computer once and see if that helps.

For more info about the new version please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-march-2022-updates-are-l...

Regards

Amal

[lestatdelc]

Thank you for following up and letting us know of the update, whcih does seem to fix the issue of accented characters not copying when copy/pasting form a PDF document.

FYI, the Creative Cloud 2022 did not show there being an update, and I had to uninstall and reinstall it in manually in order to get the updated version onto my computer.

You may want to look into the issue(s) about why Creative Cloud did not give notification of the update, nor it failing to update automatically (as it is supposed to) with the "update automatically" enabled (which I have it set to).