Correct Recognized Text Not Allowing Edits on Mac

[cassandra_0078]

Hello all,

I am using Acrobat Pro on a iMac device. I used the Scan & OCR option to recognize text in the file, which it successfully completed. When I select the "Correct recognized text" tool, the pink boxes of questionable OCR also populates as expected. However, when I select the tool to edit the OCR text with "Recognized as," the option to edit the text and to accept those changes are both greyed out. I checked for updates and signed out and back into the Adobe account to see if those would fix the issue to no avail. However, my Windows installation works without a problem. Hopefully, someone will have a better idea as to what is occuring here and how to fix it. 

Thanks!

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

As described, the Correct Recognized Text tool in Acrobat Pro on your iMac isn’t letting you edit the OCR text, specifically, the Recognized as option and the accept checkmark are greyed out. As you've already tried the initial steps by checking for updates and re-signing into your account.

Please check the document restriction summary and make sure the document is not restricted from editing. Open the PDF > Go to Document Properties (Cmd+D) > Under the security tab > Check 'Document restriction summary'

Also, ensure the OCR Layer is Fully Editable: After running OCR, try saving the file, then closing and reopening it before using Correct Recognized Text. This can help ensure the OCR layer is fully committed and editable.

Check the language and font Compatibility: Go to Scan & OCR > Recognize Text > In This File, then check the Settings.

Ensure the correct document language is selected. Mismatched languages can cause Acrobat to grey out editing tools if it can't properly interpret the text.

Let us know how it goes.

[cassandra_0078]

Hello Amal,

I checked the document properties and saw nothing that should br restricting my ability to edit the recognized text. I have included a screenshot for your reference.

I attempted running the OCR, save, close, and reopen option without success. The settings for the Recognize Text were:

• Document language: English (US)
• Output: Searchable image
• Downsample to: 600 dpi

I also attempted this using the output "Editable text and image" without success as well.

The computers with this issue (as there are two) are both 2021 iMacs (24 inch) with M1 chips, 16 GB RAM. One is running Ventura 13.5.2, the other Sequoia 15.3. 

Any guidance would be appreciated.

Cassandra

[cassandra_0078]

Hello Amal and any others,

These suggestions did not work (see previous reply), and I am unsure how to proceed. 

Any ideas?

Cassandra

[Dave Creamer of IDEAS]

What are your OCR conversion settings?

[cassandra_0078]

Hello Dave,

Searchable Image, Downsample to 600 dpi, English (US), All Pages

I attempted using editable text and image, but that only allowed for annotations, not making the content searchable. 

The initial OCR run with searchable image does work, but I want to be able to manually correct the mis-recognized text. This feature worked fine for months and only recently stopped allowing for the corrections to be made. This failure is only on the Mac computers I am working with, the Windows version is operating as intended.

Cassandra

[Dave Creamer of IDEAS]

What [exact] version of Acrobat Pro are you using? Do you have the option to review recognized text?

[cassandra_0078]

Dave, 

It is a Mac installation of Acrobat Pro. According to the "About" information, it is "Continuous release 2025.001.20458 unified app."

Yes, I can review the recognized text. While there is a settngs pop up in this screenshot, it also shows the "review recognized text" is enabled and functioning, and the "recognized as" is displayed, but it is grayed out for editing.

Thanks,

Cassandra

[Dave Creamer of IDEAS]

As a test, go back to the orignal scan and convert using the Editable Text OCR option. See if that allows editing.