Corrupted dialogue boxes — Acrobat currently unusable!

[StudioRydo]

As of last week, I started experiencing some bugs while using Acrobat. The first I noticed was that the dialogue window which opens when clicking the share button appears corrupted and — with the usual icons / options not visible — results in a workflow dead end. I have taken to attaching PDF files manually within Mac Mail … fine but not amazing as I always usually view PDFs in Acrobat before sending to clients, etc and share directly from the application. 

That's annoying but obviously not too difficult to work around. The next / main problem is a simlar corrupted dialogue window which appears after files are opened. This is completely unselectable and means that I have to force quit Acrobat every time it happens. (ie Pretty much every time I open it!)

Using Acrobat for basic reviewing / sharing tasks has been absolutely integral to my workflow my entire career and I struggle to remember any other occasions where it just doesn’t work!

I reported an issue with page transitions not working in full screen mode nearly four years ago and it still hasn't been fixed as far as I'm aware. Not great at all but something you can live without … this is more worrying though.

Anyone else experienced this problem? Any recommended fixes?  

 

 

[StudioRydo]

U P D A TE

Uninstalled and re-installed Acrobat, using uninstialler and Creative Cloud app. 

Tip: You may need to restart your computer after doing the Acrobat uninstall so that Creative Cloud registers that Acrobat has been removed.  Reinstalling is easy from there. 

[StudioRydo]

U P D A T E — 2

Restarted Acrobat following a prompt related to AI plugin … and this issue with corrupted dialogue windows disabling the software started AGAIN. Seems there is really a problem somewhere … 

Going to unistall and reinstall for a second time. 

[StudioRydo]

 This is the prompt to restart Acrobat, which appeared to cause the issue to happen again after my first uninstall / reinstall … 

[showalters]

Yes, same issue. It is Mac related. No one running Windows seems to be having any of these problems. I tested the exact same document on my Windows machine and my Mac. Both have the latest versions of Acrobat and their OS installed. The Windows machine gives me something looking more like the old UI and all the tools work, share, OCR, Edit a PDF, etc. When I open the document in my Mac and click on Share I get a rectangle with large, strange looking fonts that appear to be the name of the file. When I try to do OCR, I go to the left hand tool bar, click on Scan & OCR, the Convert toolbar comes up with choices for what I want to do, but if I pick Recognize Text in this file, then I get a blank box and can't do anything. Once I have if I move around to different edit tools, the Edit and Convert toolbars no longer work. This is not happening at all on the Windows version, only Mac.

[StudioRydo]

Ah yeah — looks like the same issue … especially where that share button is concerned. 

I have an alert for a Sonoma update on my Mac — fingers crossed maybe that will fix it! 

[showalters]

I just found if I revert back to the old UI (Go to view and disable New Acrobat) then I can at least get the OCR to work. Still can't share, but for me, the OCR was the important feature I needed. I have reported the bug.

[Harsh Vats · Accepted solution]

Thanks for reporting this @StudioRydo. 
Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and please try to reproduce the same issue and also share the latest build.

Thanks
Harsh

[StudioRydo]

Hi @Harsh Vats 

No probs! 

1. Build: 24.2.21005.0 / OS Sonoma 14.5 [NB I have disabled new Acrobat as per recommendation above. I am able to use the 'old' Acrobat with no problems]
2. Yes — is this likely to be part of the issue?

3. I had done this and actually reinstalled the software several times prior to disabling new Acrobat
4. Thanks, I'll try this later 

[Harsh Vats]

Thanks for replying @StudioRydo , could you also confirm if you had recently updated Acrobat. If yes, have you restarted it and after that is the issue resolved or still persistent?
Regards

Harsh

[StudioRydo]

Hi Harsh, I'm not sure when the last update would have been prior to these problems starting. Possibly a week or ten days before I posted here … sorry I can’t remember exactly when. I usually just run updates when they're available and don't think about it too much! 

It would have been latest version when I reinstalled though right?

[Harsh Vats]

Thanks @StudioRydo for prompt replies, could you also provide the following after restart of Acrobat: 
1. Current Acrobat version.
2. The issue is still persistent or not.
Thanks 
Harsh

[StudioRydo]

Hi Harsh, apolgoies for the delay in getting back to you, I have been busy with other things. Thanks for your help and for bearing with me though! 

I have now enabled new Acrobat again and restarted the application …  

1. Build: 24.2.21005.0

2. Thankfully, the issue appears to have ceased! 

[showalters]

I also just updated and it seems to have resolved the issues! Thanks Harsh!!