Crash initialisation Windows Media

[Thomas322296832thq]

Bonjour à tous,

 Après insertion d'une vidéo dans un fichier grâce à Adobe Acrobat Pro, lorsque je tente de lire la vidéo (après avoir approuvé le document) le logiciel crash et quitte ou alors reste bloqué sur "initialisation Windows Media" et la vidéo ne démarre jamais... Cela fonctionnait pourtant parfaitement il n'y pas longtemps? Problème de mise à jour..?

 Pouvez-vous m'aider s'il vous plait?

 Merci d'avance.

[Amal.]

Hi @Thomas322296832thq 

Hope you are doing well. I'm sorry to hear that you're having trouble playing videos in Adobe Acrobat DC. I'm happy to help you troubleshoot this issue.

Here are a few things you can try:

1. Check the video file format. Not all video formats are supported by Adobe Acrobat DC. You can find a list of supported video formats here: https://helpx.adobe.com/acrobat/kb/supported-file-formats-acrobat-reader.html
2. Make sure you're using the latest version (23.03.20284) of Adobe Acrobat DC. You can check the version by going to Help > About Acrobat. If you're not using the latest version, you can update it by going to Help > Check for Updates.
3. Try repairing the installation of Adobe Acrobat DC (Win Only). This can sometimes fix problems with video playback. To do this, go to Help > Repair Installation.
4. Reset the Adobe Acrobat preferences. This can also sometimes fix problems with video playback. To do this, follow the instructions here: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

If you've tried all of these things and you're still having trouble, please let me know and I'll be happy to help you further.

Thanks,

Amal