Crash of SAPGUI when using Acrobat DC

Report · Aug 20, 2023

We have an issue with SAPGUI 770 (also with latest patches 12 and 13) -> SAPGUI crashes when displaying documents with Document Viewer. It seems that it is an issue with Acrobat DC, because ONLY Users with Acrobat DC have this crashes, Users with "Acrobat reader only" dont have that problem. Acrobat version is 2023.003.20269

Does anybody have that issue ?

br Martin

Report · Aug 21, 2023

i assume you mean windows sap gui 770.

Report · Aug 21, 2023

Yes, of course 😉

Report · Aug 22, 2023

Hi @Martin31791149q3mc,

Thank you for your response and we are extremely sorry for the inconvenience caused.

Could you please send the full crash dump to us to debug this further by following the steps mentioned below -

Press the 'Start' key and search for 'cmd'. Launch the Command Prompt in admin i.e. 'Run as Administrator' mode. Run these four commands in a one-by-one manner:

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

Retry the scenario where Acrobat crashes. Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter You will see .dmp file generated file recently. Please share that dump with us. Note it will be a large file. You may upload the logs to Adobe Send and share the link with us via email: How to share a file using Adobe Document Cloud

Thanks and Regards,

Aakash Deep

Adobe Acrobat DC Desktop Team