Crashes of acrobat pro

[flaminia_6864]

Hello, I have acrobat pro, the latest version. In these last 2 days it has started do crash often, several times in one hour, I have already done all the steps of this page: https://helpx.adobe.com/it/acrobat/kb/troubleshoot-acrobat-crashes.html, and currently using acrobat diagnostics to report the crashes. It's becoming very limiting, because I study almost every day with adobe acrobat, so I can't see me having this problem in the long term. But how can I contact someone, for example a support team? 

[kglad]

uninstall acrobat (using the cc desktop app)

use the cleaner https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

restart your computer

reinstall acrobat.

[AnandSri · Accepted solution]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Have you tried the suggestions shared by our Product community expert? Here are the links to download the Acrobat Cleaner tool, and to install Acrobat. Let us know if you are experiencing any issues.

Thanks,

Anand Sri.

[flaminia_6864]

Yes I solved the problem, thank you

[kglad]

did using the cleaner etc help?

[AnandSri]

Hello @flaminia_6864

I hope you're doing well, and I assume that the issue is fixed. Please feel free to reach out if you need any assistance.

Thanks,
Anand Sri | Acrobat Community Team
Meet Acrobat Studio

[flaminia_6864]

I have used the Acrobat cleaner tool and followed the suggestions, and the problema stopped. Thank you

[kglad]

@flaminia_6864 

excellent, and thank you for the update.

[Bobby Henderson]

In the past couple of days I've been seeing Acrobat hang when it is first launched. I have to open Windows Task Manager to end Acrobat's process. The application launches normally after that. I suspect there must be some sort of push notification Acrobat is trying to display that causes the application to hang. There is a lot of "use this new AI feature" pop up notices. Most of the time I'm just trying to examine a customer-provided PDF.