Create Bookmark keyboard shortcut (CTRL B) no longer working

[Anna Nmty]

I have the same issue as other forum users have had regarding CTRL B no longer working to make bookmarks of highlighted text, but I haven't found a solution for me. The bookmark is created with text "Untitled".

This CTRL B method worked for me up until yesterday. There are no restrictions on my documents and I created them myself. I tested on both new documents and those I worked successfully with (using the shortcut) earlier this week. The New Bookmarks button works as expected.

Troubleshooting tried:

1. Logging off network.
2. Restarting computer.
3. Removing Preferences folder from C:\Users\AnnaNmty\AppData\Roaming\Adobe\Acrobat\DC
4. Removing UserPrefs folder from same folder. (This was moderately successful in that my initial issue today was not being able to create bookmarks with either the button or CTRL B, not even "Untitled".)

Adobe Acrobat DC (not Reader) 18.009.20050, Windows 7, 64bit. All updates applied.

[ErnieBef]

I have the same problem with W10 and the latest Acrobat Pro DC. Did you ever find a solution? Did Adobe ever help? Best regards, Ernie Beffel

[Danny Occoquan]

This started happening to me too. I highlight a heading, press Ctrl+B, and it creates an "Untitled" bookmark. Acrobat Pro, Windows 10. 

To get around I highlight heading, Ctrl+C, Ctrl+B, Ctrl+V. We have a plug-in for bookmarks but sometimes we need to manually create them, this is a minor annoyance. I don't see an answer in this thread, if anyone knows a fix would love to hear it.

[mariahweyne]

I jsut tried something in preferences. Edit-Preferences-General - Use Single-Key Accelerators To Access Tools option

If this option is marked it would NOT let me use Ctrl B to add a bookmark.  If left unselected I was able to create a Bookmark using Ctrl-B.

Hope this helps!!!

[Damion339099625u6x]

I had an issue where I would highlight text then press Ctrl-B and nothing would happen. I had to create a bookmark by highlighting text and then clicking the Bookmark drop-down menu and selecting "New Bookmark".  Doing this was a huge pain for 100+ bookmark. 

My solution was to close all three MS Powerpoint windows that I had open. Once those were closed, then the Ctrl-B would successfully create a bookmark. Something in Powerpoint was interfereing with the Ctrl-B shortcut.  I don't know what it could have been, but Ctrl-B now works and I did not have to restart anything.