Create PDF from web page doesn't work

[JR Boulay]

Acrobat Pro cannot convert this page: https://community.adobe.com/t5/acrobat-discussions/how-can-you-limit-the-number-of-selections-in-a-l...

It lags for about two minutes before displaying this message, and creating a PDF that looks like nothing and is incomplete (attached).

Is this really normal?

The problem is the same on Mac and Windows.

Acrobat Pro version 2025.001.20531

[Meenakshi Negi]

Hi JR Boulay,

Thank you for reaching out and reporting this.

We did try to replicate the behavior on the same application versions you mentioned on Windows. However, it is working fine on our end. Please have a look at the attached PDF.

We appreciate your sharing the screenshot and the file in advance. Could you please try repairing the installation?

If it happens again, please collect the logs using the diagnostic tool and share the log ID so we can get it checked with the team. 

Thanks,

Meenakshi

[JR Boulay]

Hi

Repairing the installation didn't change anything (on Windows, not tested on the Mac)

The log ID is: 60bae80a-3eff-4576-96bc-b57c127b1ae7

Thank you for the complete PDF!

[Meenakshi Negi]

Hi JR Boulay,

Thank you for sharing the log ID. We will share it with the team to get this checked further.

We will let you know what they say.

Thanks,

Meenakshi