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AndMcT
Known Participant
October 15, 2025
Question

Create PDF

  • October 15, 2025
  • 1 reply
  • 114 views

Why is the Acrobat add-in for office unable to create a PDF file?   Every MS Word file I try to convert fails., even simple ones.   Microsoft's own print to PDF handles it fine.

Adobe is supposed to be the market leader in PDF.  Why can it not handle basic tasks?  What are customers paying for?

1 reply

Randy Hagan
Community Expert
Randy HaganCommunity Expert
Community Expert
October 15, 2025

I can't entirely say, because I don't have any more information about your situation than you share here:

 

Mac or PC? What version of operating system?

What version of Acrobat? What version of Microsoft Office?

Has this always been the case, or is it just not working lately?

Have you tried printing to Adobe PDF? Or just trying to export an Adobe PDF from the ribbon bar?

 

I can say, in my case, using the latest version of Acrobat DC Pro and Office 365 that I do not have such problems on either the Mac or Windows 11 PC platforms. Hopefully, with some additional information, we can help you get running the same way.

 

Randy

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