Created PDFs Changes Formatting When Viewed By Others

[hamiterj]

Hello. I generated some PDF documents (via Acrobat Pro DC 2022) for a medical client so patients can download and print these from the clients website. Issue: When patients download them, the formatting gets thrown off. I went through the same download process as a patient would and no issues. Just wondering which PDF setting is best to "standardize" and/or preserve formatting across different computers, operating systems, browsers, settings, etc.? 

For reference, I'm on a Mac running Catalina and I saved the PDFs as "High Quality Print." I've posted multitudes of PDFs to websites and never had this happen, so I'm a bit puzzled. 

Many thanks in advance for any advice!

[Document Geek]

How is the formatting chaning? Can you post a picture of what is changing?

The purpose of a PDF is that the formatting should be the same across various devides and print versus viewed on the screen. 

[hamiterj]

Yes, that's the way I've always understood how PDFs work. The client is supposed to send me examples, but right now it's little stuff, like a single line of copy getting pushed down to the next page, which isn't on the version I posted — even when I follow the download process as a patient would. 

[Document Geek]

I suspect that the issue is not with your PDFs...

Keep us posted when you get samples from the client so we can see for ourselves.

[hamiterj]

Will do. Thanks for your help and support!