creating pdf from MS Word, loses graphic with Acrobat XI pro, but not with Acrobat X

[chrism_yorkregion]

my client has a word doc that she saves as pdf using file-> save as adobe pdf, and loses data

same if she uses the Acrobat tab on top of word

saves fine is she uses file -> save as and select drop down from word and select pdf file type

this client is using Acrobat XI pro.

We tested the same steps with the same word doc from another computer, running Acrobat X, and no data is lost with any method of saving the word doc to pdf.

We tested on multiple machines that run Acrobat XI and all were consistent in the result.  Seems to be something that 'works' in Acrobat X but not in the newer Acrobat XI.

Are there issues/bugs with using the file -> save as or adobe tab with Adobe XI ?

[TanviRastogi]

Hi

Please ensure that you have latest Office and Acrobat updates.

Also, share details of which Office and OS version are you using?

Is this issue file specific or happens with every file?

Thanks

Tanvi

[chrism_yorkregion]

We are running Office 2010 on Windows 7 Enterprise.

Unfortunately, I only have the one file which the client has provided me that has the issue. I can forward you the file, if you want to test it out.

Chris

Chris Mariner | Support Analyst, Information Technology Services, Finance Department