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Credit Card Issues

New Here ,
Apr 01, 2024 Apr 01, 2024

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Hi everyone! I was able to avail a trial plan in Acrobat and input my credit card details but I input a wrong email. It went through but I can't modify the email, hence I can't cancel my trial plan. Now it's starting to charge but luckily I was able to lock my credit card. My problem here is that I am afraid to unlock my credit card again because there might had a chance that Acrobat will charge again. How can I unsubscribe to that when I can't open the email? I don't have access to that email in the first place. I badly need help. Thank you.

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Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hi there,

 

Hope you are doing well and thanks for reaching out.

 

This is something better handled by our billing team using the link https://adobe.ly/4aIfmAT and click on the dotted icon in the lower right corner to start.

 

Thanks

Amal

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