Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
Locked
0

Credit card was charged incorrectly, need it reversed

New Here ,
Dec 06, 2023 Dec 06, 2023

I canceled an annual plan and got rid of my login, nonetheless my credit card was just charged the annual fee.  What gives?  Give me back my $900 Adobe!  

 

The billing information online is inane and not exactly matching to my circumstances.  Do I need to pursue it with my credit card company?

TOPICS
Cancel subscription
787
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Community Expert ,
Dec 06, 2023 Dec 06, 2023

[Admin: Post has been modified]

 

 

You should contact Adobe directly for help with this issue using one of these channels:
Chat support: helpx.adobe.com/contact.html
(make sure pop-ups are not blocked; type "Agent" to chat with a real person or via phone during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forum's messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag are legit. Also, Adobe will never offer to contact you via Skype or use an email account not under the adobe.com domain...

View solution in original post

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 06, 2023 Dec 06, 2023

[Admin: Post has been modified]

 

 

You should contact Adobe directly for help with this issue using one of these channels:
Chat support: helpx.adobe.com/contact.html
(make sure pop-ups are not blocked; type "Agent" to chat with a real person or via phone during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forum's messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag are legit. Also, Adobe will never offer to contact you via Skype or use an email account not under the adobe.com domain...

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 06, 2023 Dec 06, 2023
LATEST

As you cancelled, you have the e-mail confirming the cancel. With that mail, I recommend that you contact Adobe customer service as recommended by @try67 .

 

What Acrobat plan costs $900? 

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines