Copy link to clipboard
Copied
Hello,
I recently got a computer with Windows 10, so I installed my CS4 Master Collection (from a CD). The only programs that won't install are Acrobat and Distiller.
Is this version of Acrobat compatible with Windows 10? If not, is there a way I can get a version of Acrobat Pro for a discount (or upgrade?) with my CS4 MC serial #? I'd rather not pay for Acrobat Pro again after spending so much money on the Master Collection.
Thanks!
Copy link to clipboard
Copied
Moving to Installing, Updating, & Subscribing to Acrobat​
Copy link to clipboard
Copied
Beware: I just got this email from "Adobe James Miller"
Hi!
We Sincerely apologize for the inconvenience caused. For a better understanding of the issue provide us your Skype ID and Telephone Number so our one of the support person will contact you!
Note:-For reply go to Adobe forums Inbox and reply to the same Message!
Or
Note:-For reply go to Your E-mail Account Inbox and reply on the same Email!
Thanks & Regards
Help Desk
Skype conversation:
adobesystems_24x7: provide your adobe id and password so we can check?
me: why would I give you my password?
adobesystems_24x7: We have to verify the product details and it will safe and secure with us we never share our customer details with anyone else.
***Check the forum threads -- Adobe Staff will have the icon under their name***
Copy link to clipboard
Copied
Do Not take up this offer, it is not Adobe policy to ask users for id or password.
If you can please post the users adobe name, so they can be reported.
Copy link to clipboard
Copied
"Adobe James Miller"
Copy link to clipboard
Copied
I have reported the person and their request to actual Adobe staff, and asked if they can help you.
They will reply via this post.
Copy link to clipboard
Copied
Two ideas that MAY work to install and/or run old programs in Windows 10
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)
Copy link to clipboard
Copied
Thanks, I tried both of those, but it still won't install. I appreciate your ideas.
Get ready! An upgraded Adobe Community experience is coming in January.
Learn more