ctrl+f not working

Report · Feb 02, 2020

Hi everyone,

When I want to use CTRL+F the document close itself. I can't use this function, nor CTRL+SHIFT+F, or even if i click manually on the search function in the toolbar. Can someone help me to understand what happens and why (and how to fix it haha) ?

Thank you for your time

Report · Feb 03, 2020

Hi,

What is the version of Acrobat Pro that you're using? And operating system?

Is this happening with every document you tyr to open or one file in particular?

Have you noticed if this started happening after an update?

Have you try repairing the installation?

Report · Feb 05, 2020

Hi,

Thank you for your time,

I'm using Adobe Acrobat DC, version 19.021.20061, i downloaded it from adobe creative cloud (but the free version from adobe website does the same). I'm using a laptop with windows 10.

Adobe close whenever i do CTRL+F, on any PDF file. It has difficulties to bring the window "search", as if it was freezing, and then it closes.

I just installed adobe, the laptop is new, i don't know what it's happening. I tried to uninstall and reinstall, it's the same, and i also tried to repair the installation, it didn't change anything ...

Report · Feb 09, 2020

open up the event viewer and post back with a screenshot of the issues logged by the even viewer.

You will be able to spot problems that are logged by the event viewer by date and usually marked with a yellow exclamation marked or a red x(if it is a more serious issue).

Report · Feb 10, 2020

So I did that and here is the screenshot :

Does it make any sense for you ?

Report · Feb 10, 2020

Yes , I need a little bit more information.

If you don't mind, can you also send a screenshot of the next line ? the one with the yellow exclamation mark.

Report · Feb 11, 2020

I was replying to another user with similar issue just now.

Have you checked if changing the keyboard layout and test it in windows would help in any way?

Maybe updating the keyboard driver? or switch and try with another keyboard.

Also, when you use SHIFT+CTRL+S with another application does it behaves in the same way or is this just with the Acrobat application?

See the following guidance: https://nutsandboltsspeedtraining.com/powerpoint-tutorials/keyboard-shortcuts-not-working/ and specifically rule out if this issue is not related to a program troll.

Report · Feb 10, 2020

I forgot to ask, if this just happens with Ctrl+F key combination or with any other keyboard shortcuts.

I'm starting to think is this can be related to keyboard localization and layout settings for that computer.

Here's a list of other keyboard shortcuts that you can try and see how Acrobat behaves:

https://helpx.adobe.com/acrobat/using/keyboard-shortcuts.html

Try some of these other shortcuts and see if the problem happens with these too.

Report · Feb 11, 2020

I forgot to add, there is a new planned update that was released yesterday. See if by applying this update it can help with this issue.

Report · Feb 18, 2020

Hi !

Sorry for the delay of answer ...

The other shortcuts seems to work (at least they are not closing adobe). The problem of ctrl+f not working is only with adobe, with word, excel, on the internet for instance, it's working. And apparently I have the last update of Adobe available.

Thank you for your help !

And here is the 2nd screenshot you asked about the event viewer :

Report · Mar 05, 2020

Hi !

I finally solved my problem ! i unchecked "unable fast find" and purge the cache contents, and now it's working ! ctrl+f does not make adobe crash anymore 🙂 thank you for your help, i still don't wher it came from, but at least it's possible to correct the error

Report · Mar 05, 2020

Hey that is great@

thank you for sharing your feedback, and don't forget to mark your answer as correct.

Report · Apr 28, 2020

Thanks, bro.I was getting the same error, this method fixed it 🙂

Report · Jul 06, 2021

Over a year later and Fast Find is still causing this issue. Thank you!

Report · Feb 09, 2020

b

Report · Feb 11, 2020

What kind of document are you searching. What language? You need to figure out if it is the document, the installed version of Acrobat or the combination that is the problem. Do you have access to another device where you could try to search, if it works on another device then we can look at your install and see where it is the problem. If the document is not searchable on other computers then the problem may be with the document. If you can search otehr PDF files then that too would mean that the answer is in the document itself. If you are trying to search a scanned document then the problem may be that the dialog to invoce OCR is corrupt. If there are fonts that are incorrectly encoded that may be another area that needs to be looked into. If you press Ctrl-D (assuming you are on windows) then you get file properties. Would be interesting to know the creator (application) from the first tab, and to know what fonts are used/included from the third tab.

Report · Mar 05, 2020

Hi !

I finally solved my problem ! i unchecked "unable fast find" and purge the cache contents, and now it's working ! ctrl+f does not make adobe crash anymore

thank you for your help, i still don't where it came from, but at least it's possible to correct the error

Report · Apr 28, 2020

Hey this is really good info!

Thanks for sharing.

Report · Oct 03, 2021

I had a similar situation. But Acrobat would not crash, it just took a long time doing something as soon as you typed the first letter in the search box. So if I did <ctrl-f> and typed immediately "sound" in the seach box only "s" would display. If I started click around a "(not responding)" would be added to the right of the application title in the top edge to the Acrobat app. Then the screen would get dimmed indicating the program was not responding to MY INPUT. It was doing something and just waiting about 1 to 2 full minutes the program would respond by diplaying the remaining letters of the search word "sound" and all was good. I could search any other word or phrase during this seasion. If I closed the document and program the behavior returned.

This happend with "Adobe Acrobat DC Pro" or "Adobe Reader DC" latest Windows versions as od October 2021.

The solution mentioned here worked wor me also. Simply go to <Preferences> and select the <Search> section. Then uncheck the "Enable fast find" option and click "Purge cache content" a couple of times for good measure! Exit the program and reopen any file and if works as it always had for over a decade! What is the problem with Tech Support at Adobe not finding this issue and fixing it. They ALWAYS go through the long search for "other reasons" outside their software. This is a bug as it trys to search and cache the very second you start typing in the search box. Maybe it is indexing stuff. But I tried even one-page documents from many different sources. I also have English with US Keyboard and Spanish with US International Keyboard installed. But NONE of that matters. It works or fails the same in documents downloaded form insurance carriers that are protected, in documents after being signed on DocuSign and on simple files or 150 page files.

The propblem IS the code they have for this feature called "Enable fast find". It needs to be seriously debugged and tested with every combination of setups, languages, accented or not and all platforms as this same problem happens on recent versions of macOS (High Sierra, Catalina and Big Sur) as I have them all.

Bottom line - DON'T USE "ENABLE FAST FIND"

Report · Oct 03, 2021

If you suspect this is a bug, I'd suggest to use the wish form in the link below to report this bug:

https://www.adobe.com/products/wishform.html

Report · Jan 02, 2022

B / U