Ctrl+Wheel and Marquee Zoom don't work, and even select text with Hand Tool

Report · Apr 30, 2021

Hello everybody, I'm having a lot of problems that I don't understand.

I have just installed Acrobat Reader DC in 2 PCs, Win10, and I get the same problems on both.

I don't get the same problems with any other software.
I have other PCs with Windows 10, same version of Acrobat, which work fine.

1) if I press Ctrl and I rotate the wheel, Acrobat simply scrolls. "Make Hand tool use mouse-wheel zooming" actually zooms when I use the Hand tool and I rotate the wheel, but ...

2) ... the Hand tool doesn't move the page

3) if I select Marquee Zoom it doesn't let me select any region, it zooms immediately as I click the mouse button

4) I set "Make Hand tool select text & images" but it doesn't select anything

5) the Selection tool doesn't work: it doesn't select anything as well

I have uninstalled Acrobat and installed again with no success.

I have replaced the mouse and the keyboard with no success.

Thanks for your help, best regards.

Report · Aug 29, 2025

Hello @magical_walrus

I hope you're doing well, and we apologize for the delayed response and the trouble.

I am following up to check if you are still experiencing the issue with the latest build of Acrobat: 25.001.20643, Optional update, Aug 25, 2025? If the issue continues, please collect the logs from the affected machine and share them with us for further investigation. Share the current version of the OS installed. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us.

Thanks,

Anand Sri.