• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Customer cannot sign agreement due to "some miscellaneous error" occurring.

New Here ,
Aug 01, 2024 Aug 01, 2024

Copy link to clipboard

Copied

This is the first time my company has seen this particular error and we have obtained signatures of thousands of this exact document. On the customer's end, a red box that reads "Some miscellaneous error has occured" pops up with the agreement ID. 

 

The customer is accessing the document via the email we send. She is able to access the document with no issues, but is unable to sign for some reason. Thanks in advance for any help!

TOPICS
Security digital signatures and esignatures

Views

197

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Aug 01, 2024 Aug 01, 2024

Copy link to clipboard

Copied

LATEST

Can you share the PDF in question? And which software in which version is your customer using? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines