On 3 different occassions I called tech support for Adobe Acrobat each time getting a different person with an extremely thick accent. I have nothing against outsourcing support but these are folks that I can barely understand more than 2 words in a sentence. Come on Adobe, these are technical products that sometimes required advance troublshooting that may already be a challenge for certain users to understand. I'm failry tech savy and had to call tech support 3 times so that should give them some indication that the problems are not being solved. Add to this poor connection quality and it's more frustrating to call then not. Please do a better job of screening these reps from overseas, either that or make your products (Acrobat DC) more intuitive to new users (see google cloud). Thanks!