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Désactivation Acrobat XI pro

New Here ,
Mar 10, 2024 Mar 10, 2024

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Bonjour à la communauté Adobe. Je dispose d'une license Adobe Acrobat XI pro, le logiciel est installé sur 2 PC qui ne fonctionnent pas simultanément. Le PC principal est planté (sous Win 8.1) et je ne peux donc pas désactiver cette appli pour pouvoir l'installer sur un nouveau PC. Quelle est la solution ? Je tourne en rond et mon produit installé sur un nouveau PC me demande en permanence de relancer l'activation. Merci par avance de vos réponses. Michel

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Cancel subscription , Crash or freeze

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correct answers 1 Correct answer

Community Expert , Mar 10, 2024 Mar 10, 2024

Contact Adobe directly and ask for an "activation count reset", using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also

...

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Community Expert ,
Mar 10, 2024 Mar 10, 2024

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Contact Adobe directly and ask for an "activation count reset", using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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