• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Daily Account access

New Here ,
May 26, 2021 May 26, 2021

Copy link to clipboard

Copied

Hello, we have regular Adobe Acrobat DC active licenses but every time we start the program it ask us to write our credentials. There is no automatic access. Actually on one pc the account is automatically setted at start up but in an other one this doesn't work. Every day it's necessary  to recompile the account form. Is there anyone that can help? Thanks, best regards

TOPICS
How to , Install update and subscribe to Acrobat , Standards and accessibility

Views

479

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 26, 2021 May 26, 2021

Copy link to clipboard

Copied

Hi,

Can you confirm you are using the latest version? Please confirm version.

Can you include some screenshots?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2021 May 27, 2021

Copy link to clipboard

Copied

Hi Eric,
yes we have the latest version 2021.001.20155 at least I think it is the latest. There is no screenshot apart the usual access credential box (UserID, pwd).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 27, 2021 May 27, 2021

Copy link to clipboard

Copied

LATEST

Hi there

 

++ Adding to the discussion

 

Please check out the steps shared in the help article https://community.adobe.com/t5/acrobat/acrobat-keeps-asking-to-sign-in/m-p/11525698 and see if that works for you.

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines