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New Here ,
May 26, 2021 May 26, 2021

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Hello, we have regular Adobe Acrobat DC active licenses but every time we start the program it ask us to write our credentials. There is no automatic access. Actually on one pc the account is automatically setted at start up but in an other one this doesn't work. Every day it's necessary  to recompile the account form. Is there anyone that can help? Thanks, best regards

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How to, Install update and subscribe to Acrobat, Standards and accessibility

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Hi,

Can you confirm you are using the latest version? Please confirm version.

Can you include some screenshots?

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New Here ,
May 27, 2021 May 27, 2021

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Hi Eric,
yes we have the latest version 2021.001.20155 at least I think it is the latest. There is no screenshot apart the usual access credential box (UserID, pwd).

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Adobe Employee ,
May 27, 2021 May 27, 2021

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Hi there

 

++ Adding to the discussion

 

Please check out the steps shared in the help article https://community.adobe.com/t5/acrobat/acrobat-keeps-asking-to-sign-in/m-p/11525698 and see if that works for you.

 

Regards

Amal

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