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Data disappeared when using "Save As" function in Adobe Acrobat DC

New Here ,
Jun 12, 2024 Jun 12, 2024

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I have a fillable PDF form. Some fields' data will disappear when using "Save As" function.

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correct answers 1 Correct answer

Adobe Employee , Jul 26, 2024 Jul 26, 2024

Hi @Helen26864265kk16 ,

We tested the issue with your provided file, added some random data, and saved it. It seems to be retaining the data all fine.
Please consider the suggestions provided by @Maverick37224310uhxh and let us know if you are still experiencing this issue.


~Tariq

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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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Can you upload the form?

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New Here ,
Jun 12, 2024 Jun 12, 2024

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Please look at attached 2 files. Comparing to TestDownload.pdf, TestDownloadSaveAs.pdf missed many fillable field and data.

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Adobe Employee ,
Jul 01, 2024 Jul 01, 2024

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Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
You may also try to reset the Acrobat preferences as described here (https://adobe.ly/3XOKT16)

 

Let us know how it goes.

 

~Amal

Regards
Amal

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Adobe Employee ,
Jul 26, 2024 Jul 26, 2024

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Hi @Helen26864265kk16 ,

We tested the issue with your provided file, added some random data, and saved it. It seems to be retaining the data all fine.
Please consider the suggestions provided by @Maverick37224310uhxh and let us know if you are still experiencing this issue.


~Tariq

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Explorer ,
Jul 02, 2024 Jul 02, 2024

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To fix data disappearing in Adobe Acrobat DC, ensure you’re saving as a PDF, update Acrobat to the latest version, or try using “Save a Copy.” Flattening the PDF might also help.

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