Data disappeared when using "Save As" function in Adobe Acrobat DC

[Helen26864265kk16]

I have a fillable PDF form. Some fields' data will disappear when using "Save As" function.

[PDF Automation Station]

Can you upload the form?

[Helen26864265kk16]

Please look at attached 2 files. Comparing to TestDownload.pdf, TestDownloadSaveAs.pdf missed many fillable field and data.

[Amal.]

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
You may also try to reset the Acrobat preferences as described here (https://adobe.ly/3XOKT16)

Let us know how it goes.

~Amal

[Tariq Dar · Accepted solution]

Hi @Helen26864265kk16 ,

We tested the issue with your provided file, added some random data, and saved it. It seems to be retaining the data all fine.
Please consider the suggestions provided by @Maverick37224310uhxh and let us know if you are still experiencing this issue.


~Tariq

[Maverick37224310uhxh]

To fix data disappearing in Adobe Acrobat DC, ensure you’re saving as a PDF, update Acrobat to the latest version, or try using “Save a Copy.” Flattening the PDF might also help.