Date picker in latest release (2023.001.20143) not working

[LeeBlueberry]

Hi,

I have just moved my Adobe Pro DC version to a new PC and since then the date picker on existing forms is not working.  This is whether I add a new field or attempt to add a date in an existing field.  The forms work on older versions of Adobe Reader.  

When I enter a date field I can type a date and it expects the correct format but does not show the date picker, which it did previously and still does on slightly older versions of Reader.

Any help would be greatly appreciated.

Thank you.

[Bernd Alheit]

What happens when you try it?

[LeeBlueberry]

Hi Bernd,

It just looks like a standard text box - I do get a format error if I try to input something that isn't a date.  If I put a date in, it does convert it to the format stipulated in the properties of the field.  

Dates work fine when typed in:

If I type anything else it does verify and throw an error:

The fact it converts dates correctly makes it a little less of an issue - is it a possibility that this is a new feature so that users can input a date in any format without requiring the picker and it will format it correctly?

Thank you for your time.

Lee.

[ls_rbls]

Is this happening on Microsoft Windows?

And is it happening with every PDF document that you create from scratch or with only when you try to edit a few PDFs that were produced with older versions of Acrobat?

[LeeBlueberry]

Hi,

I have 2 installs of Adobe Pro DC, which are Windows 10 (64-bit) and patched to the same, most up-to-date  Windows level.  The Adobe installs are exactly the same, done with the most current installation download from the Adobe site (2023.001.20143) - the download specifically for porting current licences to new installations.

If I take the same PDF on the two Pro DC installations the date field is as described as above.  

I have just installed a new PC with Windows 10 (as above), and installed Adobe Reader DC, same level (2023.001.20143).  When I use exactly the same form I get the following in the same field:

If I create a brand new form with only a date field on it exactly the same thing.  Does not work correctly in Pro DC, does work on Adobe Reader.

Thank you for replying.

[Bernd Alheit]

It works in Adobe Acrobat 2023.001.20143:

[LeeBlueberry]

Hi Bernd,

For me it works in any version of Acrobat Reader but not Pro DC. 

Unfortunately, I don't have any older versions of Pro DC to test in, however, it worked up until these latest installs.

I don't have any digital signatures, I don't change preferences much - as far as I know there is nothing different in these Pro DC installs from all the other times I have done it.

Regards.

[ls_rbls]

How you have the formatted ?

Is it with a built-in date format or customized?

[LeeBlueberry]

Hi,

Standard formatting, no other code on the field at all:

Regards.

[ls_rbls]

++ EDITED REPLY

I think this is glitchy, some users in the past have reported similar issues.

Specifically, when using US short formatted dates where the day notation is before the month notation an using one digit charactet (but I may be wrong with this assumption).

I  the event that this is a bug, see if instead of using the built-in format use custom format to :  dd-mmm-yy instead of d-mmm-yy.

In addition, you may also make the date field a little bigger in width.

Sometimes, field objects throw similar errors if width length is too short.

And maybe even substituting the font type or font size.

[ls_rbls]

I forgot to add, as a troubleshooting step, you can also delete those date picker fields, save the form and exit Acrobat completely.

Re-launch Acrobat and create the date fields from scratch again... see if this resolves the issue. 

[LeeBlueberry]

Hi,

Thank you very much for these suggestions - unfortunately neither did the trick.  One thing I have noticed is that when I add a date field they are now called [field name]_af_date.  I don't remember that being the case previously - it was just a name, same as a standard text field.  Am I mis-remembering that?

Regards.

[LeeBlueberry]

Hi Bernd,

That did it.  Fantastic!  Is this a known issue or did I miss a step?

Thank you to you and ls_rbls for taking the time, it's much appreciated.

Regards.

[ls_rbls]

You're welcome.

I've never had any issues with the "af_date"  suffix appended to the date field object name, and it won't affect the workflow.

You won't see it though if your original field object was a text field and formatted to a date field.

In any case,  I like to assign unique field names in all my PDFs, specifically if any JavaScript scripting would be involved; I just rename the date fields to something else.

[LeeBlueberry]

Thank you, ls_rbls.

[ls_rbls]

You're welcome.

[Rebecca38790109cd25]

@LeeBlueberry  can you let me know which of the suggestions worked for you please as I have the same issue.

[LeeBlueberry]

Hi Rebecca,  I think it was repairing the installation of Acrobat.  To do that go to the 3 horizontal lines, top-left then Help -> Repair installation.

You can also select to 'Disable new Acrobat' in that menu, which would be an interesting test.

Sorry I can't be more specific, it was a while ago.  I am now on version 2024.002.20933, which seems better.

[Bernd Alheit · Accepted solution]

Repair the installation of Adobe Acrobat.